WhatsApp for E-commerce
Boost repeat sales, recover abandoned carts and convert more shoppers.
Shoppers open WhatsApp messages far more than emails. Connect your store to GrowNextAI to send order confirmations and delivery updates, bring back abandoned carts, confirm cash-on-delivery orders and run sales campaigns that turn one-time buyers into regulars.
- Carts recovered on WhatsApp
- Fewer fake COD orders
- More repeat purchases
How e-commerce businesses use WhatsApp with GrowNextAI
Abandoned cart reminders
When a shopper leaves items behind, your store triggers a WhatsApp reminder with a link back to their cart.
API Campaigns
Order & delivery updates
Confirmation, shipped and delivered messages go out automatically from Shopify, WooCommerce or your own store.
API Campaigns
COD order confirmation
Ask cash-on-delivery buyers to confirm with one tap before you ship, and follow up on the ones who don't.
API Campaigns + Chatbot
Sale & back-in-stock broadcasts
Announce sales, new drops and restocks to segments of past buyers.
Broadcast Campaigns
Product enquiry & order form
Answer product questions with an AI assistant and take orders through a WhatsApp form.
AI Chatbot + WhatsApp Flows
Reviews & feedback
Ask for a rating after delivery and route unhappy customers to support.
WhatsApp Flows + Unified Inbox
Your E-commerce business
Business account
- Business:
Hi Priya! You left the Linen Kurta (M) in your cart 🛍️ It's still available — complete your order now.
10:12
View my cart
- Customer:
Is there any discount?
10:15
- Business:
Use code COMEBACK10 for 10% off today only.
10:18
Complete order
- Business:
Your order #4821 is confirmed ✅ Pay ₹1,349 cash on delivery — please confirm.
10:21
Confirm order
Cancel
An example conversation, set up in minutes.
Go live in four steps
Sign up with your industry chosen and we set out these steps for you on your dashboard.
- 1
Connect your WhatsApp number
Send order messages from your brand's own number.
- 2
Get your message templates approved
Start from order confirmation, delivery and cart reminder templates.
- 3
Connect your store
Create an API campaign and paste it into Shopify Flow or WooCommerce — guides included.
- 4
Plan your first sale campaign
Broadcast to past buyers with a segment and a schedule.
Frequently asked questions
Does it work with Shopify and WooCommerce?+
Yes. API campaigns come with step-by-step guides for Shopify Flow and WooCommerce, so store events like new orders and abandoned carts send WhatsApp messages.
Can I confirm COD orders?+
Yes. Send a template with Confirm and Cancel buttons when a COD order is placed; replies are captured and can trigger a follow-up.
Can I segment customers for campaigns?+
Yes. Build segments from tags, attributes and past campaigns, then schedule a broadcast.
Will customers get too many messages?+
Broadcasts are paced and opt-outs are honoured automatically, and customers can be blocked or unsubscribed from the inbox.
More industries
Grow your e-commerce business on WhatsApp
Start free — no credit card needed. Your industry setup is ready the moment you sign up.
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