WhatsApp for E-commerce
Boost repeat sales, recover abandoned carts and convert more shoppers.
Shoppers open WhatsApp messages far more than emails. Connect your store to GrowNextAI to send order confirmations and delivery updates, bring back abandoned carts, confirm cash-on-delivery orders and run sales campaigns that turn one-time buyers into regulars.
- Carts recovered on WhatsApp
- Fewer fake COD orders
- More repeat purchases
How e-commerce businesses use WhatsApp with GrowNextAI
Abandoned cart reminders
When a shopper leaves items behind, your store triggers a WhatsApp reminder with a link back to their cart.
API Campaigns
Order & delivery updates
Confirmation, shipped and delivered messages go out automatically from Shopify, WooCommerce or your own store.
API Campaigns
COD order confirmation
Ask cash-on-delivery buyers to confirm with one tap before you ship, and follow up on the ones who don't.
API Campaigns + Chatbot
Sale & back-in-stock broadcasts
Announce sales, new drops and restocks to segments of past buyers.
Broadcast Campaigns
Product enquiry & order form
Answer product questions with an AI assistant and take orders through a WhatsApp form.
AI Chatbot + WhatsApp Flows
Reviews & feedback
Ask for a rating after delivery and route unhappy customers to support.
WhatsApp Flows + Unified Inbox
Your E-commerce business
Business account
- Business:
Hi Priya! You left the Linen Kurta (M) in your cart 🛍️ It's still available — complete your order now.
10:12
View my cart
- Customer:
Is there any discount?
10:15
- Business:
Use code COMEBACK10 for 10% off today only.
10:18
Complete order
- Business:
Your order #4821 is confirmed ✅ Pay ₹1,349 cash on delivery — please confirm.
10:21
Confirm order
Cancel
An example conversation, set up in minutes.
Go live in four steps
Sign up with your industry chosen and we set out these steps for you on your dashboard.
- 1
Connect your WhatsApp number
Send order messages from your brand's own number.
- 2
Get your message templates approved
Start from order confirmation, delivery and cart reminder templates.
- 3
Connect your store
Create an API campaign and paste it into Shopify Flow or WooCommerce — guides included.
- 4
Plan your first sale campaign
Broadcast to past buyers with a segment and a schedule.
Frequently asked questions
Does it work with Shopify and WooCommerce?+
Yes. API campaigns come with step-by-step guides for Shopify Flow and WooCommerce, so store events like new orders and abandoned carts send WhatsApp messages.
Can I confirm COD orders?+
Yes. Send a template with Confirm and Cancel buttons when a COD order is placed; replies are captured and can trigger a follow-up.
Can I segment customers for campaigns?+
Yes. Build segments from tags, attributes and past campaigns, then schedule a broadcast.
Will customers get too many messages?+
Broadcasts are paced and opt-outs are honoured automatically, and customers can be blocked or unsubscribed from the inbox.
More industries
Check out more services
Everything else GrowNextAI does for your business, in one account.
- WhatsApp AutomationCampaigns, chatbots and instant replies on WhatsAppBroadcast templates you write with AI on the official WhatsApp Business API, retarget who replied or clicked, recover abandoned carts and auto-answer every message.Explore WhatsApp Automation
- WhatsApp Chatbot BuilderDrag-and-drop WhatsApp chatbots, no codeBuild flows with buttons, questions, forms and AI answers — start from a chatbot made for your industry, test it safely, then publish it to your WhatsApp number.Explore Chatbot Builder
- CRM AutomationA CRM that fills itself and follows up for youLeads from WhatsApp, Instagram, Facebook, ads and your website land in one pipeline, scored by AI — and Auto Follow-Up sequences chase them on WhatsApp and email.Explore CRM Automation
- Auto-ReplyInstant replies to every comment and messageAnswer Instagram and Facebook comments and DMs, and WhatsApp questions and voice notes, the moment they arrive — from your own business knowledge.Explore Auto-Reply
- Meta Ad ManagerFacebook & Instagram ads in three guided stepsBuild click-to-WhatsApp, lead-form and traffic ads with AI copy and images. Every ad goes to Meta paused, and reports show the leads and sales it brought.Explore Meta Ad Manager
- Google Business ProfileReviews answered, posts published, local SEO fixedAI drafts a reply to every Google review, publishes posts on a calendar, lists the fixes that lift your local ranking, and shows the calls and visits it brings.Explore Google Business Profile
- Unified InboxEvery conversation in one live-chat deskWhatsApp, Instagram, Facebook and website chats in one place — queues, transfers, saved replies, team roles, and any chat turned into a lead in a click.Explore Unified Inbox
- Instagram AutomationComment-to-DM on autopilotWhen someone comments a keyword, replies to your story, comments on your Live or messages you, reply publicly and DM the link or offer — and save them as a lead.Explore Instagram Automation
- New · AI AgentsSales, Receptionist, Support, Marketing, Analytics and Finance agentsSix roles that do the repeatable part of each job — and hand the rest to your team.Meet the agents
- Email CampaignEmail campaigns your customers actually openDesign emails by drag-and-drop or let AI design them, send them to your lists or a CSV from your own provider, and see who opened and clicked.Explore Email Campaigns
- AI ReceptionistBookings and reminders around the clockTakes bookings on your website and WhatsApp from the slots you actually have free — classes and group sessions too — and sends reminders that cut no-shows.Explore AI Receptionist
- Website ChatbotA 24×7 assistant on your websiteAnswers visitors from your business knowledge — typed or spoken — and captures interested visitors as leads in your CRM. One snippet on any website.Explore Website Chatbot
- Sales & InvoicingGST invoices, payments and automatic receiptsGST quotes and invoices with a Pay now link on your own Razorpay — and every website payment recorded as a paid invoice, sent to the customer automatically.Explore Sales & Invoicing
- Create & PostThree researched drafts for every postPick a goal and get 3 drafts — post, carousel, reel or story — with brand images and trending hashtags. Or just chat with the Content Director.Explore Create & Post
- Reel DirectorBusiness reels made by AIBrief the director in a chat and get three scripted reels with a storyboard, then cinematic AI scenes or an AI presenter speaking your language.Explore Reel Director
- Social Media AutoPilotA month of posts, planned and publishedPick a goal: AI plans the month, writes the posts and makes brand images; you approve, and they publish to Instagram, Facebook and Google Business — trends included.Explore Social Media AutoPilot
- AI Blog WriterSEO articles that read human, published to WordPressWrite long-form SEO articles with FAQs, images and a Human score — fix any paragraph with one-click Humanize — then publish them to your WordPress site.Explore AI Blog Writer
- Affiliate AutomationPosts, reels and auto-DMs for every product linkAdd an affiliate or product link and get AI captions, images and reels, publishing to Instagram, Facebook and Google Business, and the link DMed to anyone who asks.Explore Affiliate Automation
Grow your e-commerce business on WhatsApp
Start free — no credit card needed. Your industry setup is ready the moment you sign up.
Start free