Unified Inbox for Every Customer Chat
Every WhatsApp, Instagram and website chat in one place.
Customers message you everywhere — WhatsApp, Instagram, Facebook and your website chatbot. The unified inbox brings all those conversations into one live-chat desk for your whole team: queues for chats waiting on a person, transfers between agents, saved replies, and a profile beside every chat — so nothing goes unanswered and any chat becomes a tracked lead in a click.
What you get
- One inbox for WhatsApp, Instagram DMs and comments, Facebook DMs and comments, and website chats
- Queues for active, waiting and taken-over chats; take over from the bot, transfer to a teammate, resolve
- Saved replies on a "/" shortcut, message formatting, and WhatsApp templates when the 24-hour window has closed
- A profile beside every chat: campaigns sent, attributes, tags, notes and the customer's journey
- Filters by channel, campaign, tag, attribute, assignee and status
- Team roles: agents and managers, with agents limited to chosen campaigns if you want
- Live-chat hours, welcome and off-hours WhatsApp messages, and auto-resolve for quiet chats
- Convert any conversation into a lead in your CRM
How it works
From idea to done in three steps.
Connect channels
Link WhatsApp, Instagram and Facebook, plus your web chatbot.
Reply in one place
Read and answer every conversation from a single inbox.
Convert to a lead
Turn a promising chat into a tracked lead in one click.
Frequently asked questions
Which channels does the inbox cover?+
WhatsApp, Instagram and Facebook messages and comments, plus your website chatbot conversations — all in one screen.
Can I reply from the inbox?+
Yes. You can read and reply to any connected channel directly, without opening separate apps.
Can a conversation become a lead?+
Yes. Convert any chat into a lead in your CRM with one click, so follow-up and deal tracking stay in one place.
Related features
CRM Automation
Capture every lead, score it with AI, follow up automatically and never lose track of who to call.
Auto-Replies
Never leave a comment or DM unanswered, on any channel.
WhatsApp Marketing
Campaigns, templates, chatbots, cart recovery and instant replies — on the channel India actually reads.
Popular with Real Estate, Clinics, Salons & Beauty, Local Businesses.
Check out more services
Everything else GrowNextAI does for your business, in one account.
- WhatsApp AutomationCampaigns, chatbots and instant replies on WhatsAppBroadcast templates you write with AI on the official WhatsApp Business API, retarget who replied or clicked, recover abandoned carts and auto-answer every message.Explore WhatsApp Automation
- WhatsApp Chatbot BuilderDrag-and-drop WhatsApp chatbots, no codeBuild flows with buttons, questions, forms and AI answers — start from a chatbot made for your industry, test it safely, then publish it to your WhatsApp number.Explore Chatbot Builder
- CRM AutomationA CRM that fills itself and follows up for youLeads from WhatsApp, Instagram, Facebook, ads and your website land in one pipeline, scored by AI — and Auto Follow-Up sequences chase them on WhatsApp and email.Explore CRM Automation
- Auto-ReplyInstant replies to every comment and messageAnswer Instagram and Facebook comments and DMs, and WhatsApp questions and voice notes, the moment they arrive — from your own business knowledge.Explore Auto-Reply
- Meta Ad ManagerFacebook & Instagram ads in three guided stepsBuild click-to-WhatsApp, lead-form and traffic ads with AI copy and images. Every ad goes to Meta paused, and reports show the leads and sales it brought.Explore Meta Ad Manager
- Google Business ProfileReviews answered, posts published, local SEO fixedAI drafts a reply to every Google review, publishes posts on a calendar, lists the fixes that lift your local ranking, and shows the calls and visits it brings.Explore Google Business Profile
- Instagram AutomationComment-to-DM on autopilotWhen someone comments a keyword, replies to your story, comments on your Live or messages you, reply publicly and DM the link or offer — and save them as a lead.Explore Instagram Automation
- New · AI AgentsSales, Receptionist, Support, Marketing, Analytics and Finance agentsSix roles that do the repeatable part of each job — and hand the rest to your team.Meet the agents
- Email CampaignEmail campaigns your customers actually openDesign emails by drag-and-drop or let AI design them, send them to your lists or a CSV from your own provider, and see who opened and clicked.Explore Email Campaigns
- AI ReceptionistBookings and reminders around the clockTakes bookings on your website and WhatsApp from the slots you actually have free — classes and group sessions too — and sends reminders that cut no-shows.Explore AI Receptionist
- Website ChatbotA 24×7 assistant on your websiteAnswers visitors from your business knowledge — typed or spoken — and captures interested visitors as leads in your CRM. One snippet on any website.Explore Website Chatbot
- Sales & InvoicingGST invoices, payments and automatic receiptsGST quotes and invoices with a Pay now link on your own Razorpay — and every website payment recorded as a paid invoice, sent to the customer automatically.Explore Sales & Invoicing
- Create & PostThree researched drafts for every postPick a goal and get 3 drafts — post, carousel, reel or story — with brand images and trending hashtags. Or just chat with the Content Director.Explore Create & Post
- Reel DirectorBusiness reels made by AIBrief the director in a chat and get three scripted reels with a storyboard, then cinematic AI scenes or an AI presenter speaking your language.Explore Reel Director
- Social Media AutoPilotA month of posts, planned and publishedPick a goal: AI plans the month, writes the posts and makes brand images; you approve, and they publish to Instagram, Facebook and Google Business — trends included.Explore Social Media AutoPilot
- AI Blog WriterSEO articles that read human, published to WordPressWrite long-form SEO articles with FAQs, images and a Human score — fix any paragraph with one-click Humanize — then publish them to your WordPress site.Explore AI Blog Writer
- Affiliate AutomationPosts, reels and auto-DMs for every product linkAdd an affiliate or product link and get AI captions, images and reels, publishing to Instagram, Facebook and Google Business, and the link DMed to anyone who asks.Explore Affiliate Automation
Ready to grow your business?
Try Unified Inbox free — start creating in minutes, no credit card needed.
Start Free