Live Chat & Attribute

Add user attributes manually

Fill in a customer's details — course, budget, address, anything you track — straight from the chat, while you're talking to them.

1. 1

   Create the attribute once

   Chatbot Flow Builder → Custom Fields → add it (e.g. “Course”). It then appears on every chat and contact.

2. 2

   Open the chat

   Chats Inbox → open the conversation. The customer's profile panel is on the right.

3. 3

   Edit Attributes

   Open the Attributes section, type the values and save. The count beside the heading shows how many are filled.

4. 4

   Use them

   Saved attributes can be filters in Segments, and fill {{1}}, {{2}} in campaign templates.